Privacy Policy

Last Updated: 03 May 2021“Website”) is owned and operated by Ottwo Limited, a company incorporated in the England and Wales (“we”, “us”, “our”).

We take your privacy very seriously and we encourage the users to read this privacy policy carefully as it contains important information on:

(a) the personal information we collect about you,
(b) what we do with your information, and
(c) who your information might be shared with.

For the purposes of this Policy:

Personal Data” means information about an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity; and

Processing” means the collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction, or any other use, of Personal Data.

Please note that this Policy applies only to your use of the Website. It does not extend to any websites that are linked to from the Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

1. Who we are

For the purposes of Data Protection Act 2018, Ottwo Limited, a limited company whose registered address is Union House, 111, New Union Street, Coventry, England, CV1 2NT is the 'data controller' (i.e. we are responsible for, and control the processing of, your personal information). The contact details are provided below.

2. What information we collect?

2.1 Personal Data provided by you

We may ask for, or you may submit, the following information:

(a) information about your computer and about your visits to and use of this Website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, Website navigation paths and service usage);
(b) information that you provide to us for (i) registering with us and/or (ii) signing up for free consultation activities (including but not limited to your name, contact information such as email address, telephone number etc.);
(c) information that you provide to us for the purpose of subscribing to our Website, email notifications, blog alerts and/or newsletters;
(d) any other information that you choose to send to us.

2.2 Monitoring and recording communications

When you get in contact with us we may keep records of what is communicated. This is to ensure we have a record of our discussion for future reference and so we can provide services to you more efficiently. We may also record these communications in order to train or manage our staff.

3. How will we use the information about you?

We value your privacy and all the Personal Data is stored securely in accordance with the principles of the General Data Protection Regulation 2018. We collect information about you so that we can give you the best possible services. This includes:

(a) identify you and manage any accounts you hold with us;
(b) provide our services;
(c) conduct research and analysis i.e., compile statistics about the use of our Website including data on traffic, usage patterns, device used, mouse activity including pixel coordinates for mouse movements and clicks and keyboard activity on the website, user numbers, sales and other information(“Analytics Data”);
(d) customise our Website and its content to your particular preferences;
(e) respond to communications from you; and
(f) improve our services.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email or telephone with information, news and offers on new services/ offers. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with our obligations under the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015 and the General Data Protection Regulation 2018.

4. Who your information might be shared with

We do not sell or divulge your data to third parties except as mentioned in this clause.

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may from time to time share the Analytics Data with third parties such as prospective investors, affiliate networks we are associated with, furniture retailers and advertisers. Data will only be shared and used within the bounds of the law.

5. Keeping your data secure

We will use information collected about you in accordance with the Data Protection Act 2018. By submitting information, you agree to our use of information about you as described in this privacy policy.

While we will use all reasonable efforts to safeguard your Personal Data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Data that are transferred from you or to you via the internet. Any transmission is at your own risk. Once we have received information about you, we will use strict procedures and security features to try to prevent unauthorised access to that information.

6. Transfer of your information out of the EEA

We may need to transfer all or part of your Personal Data to countries located outside the European Economic Area. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

7. What happens if business changes hands

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by us.

In the event that any of your Personal Data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will, however, be given the choice to have your data deleted or withheld from the new owner or controller.

8. What rights do you have?

It is your responsibility to ensure that your Personal Data held by us is complete, accurate and up-to-date. Subject to applicable law, you have the following rights (certain rights only apply in certain limited circumstances):

Access: The right to be provided with a copy of your personal information, if such data is held with us;

Rectification: The right to require us to correct any mistakes in your personal information;

To be forgotten: The right to require us to delete your personal information—in certain situations;

Restriction of processing: The right to require us to restrict processing of your personal information—in certain circumstances, eg if you contest the accuracy of the data;

Data portability: The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations;

To object: The right to object to the processing of your personal data in certain cases. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

To withdraw consent: The right to revoke consent to processing of your personal information. In certain cases, We may continue to process your information after you have withdrawn consent if We have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

These rights may be exercised by sending a request to us and will be processed by us on verifying your identity.

9. Cookies

The Website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Website and to provide and improve our products and services. By using our Website you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. In addition, our Website uses analytics services provided by Google Analytics which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our Website.

To manage the collection of information through cookies or other equivalent technology you can use the settings on your browser or mobile device. We are committed to providing you choices to manage your privacy and sharing. Not accepting cookies may make certain features unavailable to you. We may also use your IP address to identify you, to administer our services and to assist in diagnosing problems with our servers.

10. Data retention

We will only retain Personal Data for as long as we require those Personal Data in connection with the purposes set out in this Privacy Policy. We may also be required to retain Personal Data for additional periods of time, for example, where required by applicable laws or regulations.

11. How to complain

We hope that we can resolve any query or concern you may raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

12. How to contact us

Please contact us if you have any questions about this privacy policy or the information we hold about you. If you wish to contact us, mail us at

13. Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this Website.

We use cookies to help give you the best experience on our site and allow us to customise content on By continuing, you agree to our use of cookies.